When you purchase any Phillips-Safety frame, you have 30 days from the date you receive the product to return the frame (with no questions asked) for a 100% refund. Returns must be in the original, resalable condition. If you charged your purchase, you will receive a credit within 10-14 business days of our receipt of your return.
After 30 days, you may exchange the frame for a different style or for merchandise credit. Any new item(s) will be shipped within 5-7 days of our receipt of your return and the appropriate credit or new charge(s) applied to your card. Please follow the steps below to return your product.
Prescription Lens Return and Exchange Policy - All prescription lenses are special orders, and are therefore non-refundable. However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 30 days of receipt of product, you wish to exchange a frame that we have made prescription lenses for, you will receive a 100% credit to be applied to the cost of the new frame ordered. A lens credit of 50% of the lens cost will be applied to the cost of any new lenses ordered. Please follow the steps below for replacement. In addition, new shipping charges will apply.
Step 1: Complete the Return Merchandise Authorization form below.
Step 2: Following the receipt of your authorization form, you will receive a Return Merchandise Authorization (RMA) number via e-mail from Phillips-Safety.com. You will also receive approval to return your merchandise from Phillips-Safety.com. Upon receipt of this approval, please package the item with all packaging material and a copy of your packing slip or order confirmation and a telephone number where you can be reached during the day. Please write your Return Merchandise Authorization number clearly on the outside of the package.
Step 3: Ship package through carrier of your choice (we recommend you obtain a tracking number)
Note: If you have filled out the form below and have not received a Return Merchandise Authorization (RMA) number for your merchandise, you may click here to check on the current status of your RMA request.
* These steps must be followed in order to ensure credit is applied to the appropriate customer account. Any returns received without prior notification or Return Authorization Number will not be refunded or returned.
Phillips-Safety is not responsible for products we do not receive or products damaged in shipping.
For incorrect orders or Items that are sent to you in error, please contact Phillips-Safety immediately upon receipt of your order. Our courteous staff will correct the problem.
WARRANTY
All Phillips-Safety frames are fully guaranteed against manufacturer defects (material and workmanship) for one year from the date of purchase. This does not cover negligent use of the product (including scratched lenses). Phillips-Safety will repair or replace any defective merchandise at no charge.
Toll free number: 1.800.221.0036
PRESCRIPTION GUARANTEE
We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. Prior to leaving Phillips-Safety, all prescription eyeglasses undergo a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy**. We pride ourselves in our workmanship. Accurately filling your prescription is our number one priority. In the unlikely event that our quality control measures fail, we will promptly and courteously remake the lenses.
** 100% accurate to tolerances mandated by law or by common practice.
Phillips-Safety.com
123 Lincoln Blvd.
Middlesex, NJ 08846 USA
Telephone: 1-800-221-0036
